Download Business and Professional Communication: KEYS for Workplace Excellence, by Kelly M. Quintanilla, Shawn T. Wahl
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Business and Professional Communication: KEYS for Workplace Excellence, by Kelly M. Quintanilla, Shawn T. Wahl
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Professional success requires excellent communication skills. Organized around the transition from student to professional life, Business and Professional Communication, Third Edition gives readers the tools they need to move from interview candidate to team member to leader. Kelly M. Quintanilla and Shawn T. Wahl help students understand the role communication plays when successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.� The fully updated Third Edition includes expanded coverage of making competent choices in new communication channels, increased emphasis on skill building for business writing and presentations, and the effective use of visual aids.
- Sales Rank: #56692 in Books
- Published on: 2016-01-29
- Original language: English
- Number of items: 1
- Dimensions: 9.90" h x .80" w x 7.90" l, .0 pounds
- Binding: Paperback
- 408 pages
Review
“The KEYS process is clear and very appropriate. The use of this text will be a great shift from business writing to include a more humanistic and personal approach to the area of business communication.” (William W. Kenner 2010-10-01)
“The most impressive aspect of the book is the way the organization reflects the sequence of experiences the typical college graduate is likely to experience when entering the workforce: transition from school to work, from entry level jobs to more responsibility, from team member to leader, and even how to achieve a work-life balance.” (Randy Duncan 2010-10-01)
“The writing style is very accessible. The chapter on technology makes this book different from the ones I’ve used, and the chapter on work-life balance is compelling, interesting, and important.” (Michele S. Foss-Snowden 2010-10-01)
“This book is a breath of fresh air in the marketplace. The concepts covered are excellent, the writing is user-friendly, and the student and instructor can find a common enjoyment of the overall presentation.” (Leonard M. Edwards 2010-10-01)
“The main advantage [of Quintanilla/Wahl] is the accessibility of the writing and the use of humor. I think it caters more to the student than other texts. There were parts I really enjoyed reading and I think students will too. Chapter 10: Balancing Work and Life through Communication is an important chapter and one that should resonate with the Millennial generation.” (Kristina D. Drumheller 2010-10-01)
“The book is written at a student’s level, not for a group of scholars discussing communication skills. … The advantages of the book are the readability, the wide range of subject areas included, and the case studies. The case studies are some of the best I have seen.” (Dale Davis 2010-10-01)
“The KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to students’ workplace communication needs.”
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(Carolyn Clark 2010-10-01) About the Author
Kelly M. Quintanilla is the Dean of the College of Liberal Arts at Texas A&M University-Corpus Christi. She earned her Ph.D. in Communication from the Pennsylvania State University in 1994, joining the A&M-CC faculty that same year. She was a Professor of the Communication for 16 years, teaching courses in Business & Professional Communication, Teamwork & Leadership, Organizational Communication, Public Relations, and Public Speaking. Additionally, she served as Department Chair/Program Coordinator in Communication from 2000-2009. Over the years, Dr. Quintanilla has received awards for her teaching, service, advising, and scholarship. She has also worked as an executive coach and an organizational communication consultant for a variety of industries. Although she loves her career, her greatest love is spending time with her husband, Anthony and daughter, Logan on the sunny beaches of the South Texas.
Shawn T. Wahl (PhD, University of Nebraska, Lincoln) is a professor of communication and head of the Department of Communication in the School of Communication Studies at Missouri State University (MSU). Prior to MSU, he served as head of the Department of Communication, Mass Media, & Theatre at Angelo State University and as the director of graduate studies at Texas A&M University, Corpus Christi. He is coauthor of Nonverbal Communication for a Lifetime, Business and Professional Communication: KEYS for Workplace Excellence, Persuasion in Your Life, Communication and Culture In Your Life, and Public Relations Principles: Strategies for Professional Success. Shawn has published articles in Communication Education, Communication Research Reports, Communication Teacher, Journal of Family Communication, and Basic Communication Course Annual. Shawn was a faculty participant in the National Communication Association Learning Outcomes in Communication project and is the 2016 President of the Central States Communication Association. In addition, Shawn has worked across the nation as a corporate trainer, communication consultant, and leadership coach in a variety of industries. Outside of his professional work, he enjoys spending time with his family and two Chinese pugs (Jake and Bentley).
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Most helpful customer reviews
0 of 0 people found the following review helpful.
Saved myself from paying $70
By Penny Proud
While my course required the newest edition, my teacher did not mind which edition we used. Chapter are different, but it's all the same information. The newer addition goes in-depth on some topics but you're really not missing out much. It is a great book to use as reference for the rest of your life.
0 of 0 people found the following review helpful.
Professionalism in the Workplace
By Sandra Alford
This was a great book to read to establish excellent relationships and environments in the workplace. I would recommend this material to supervisors and managers that are in charge of employees.
0 of 0 people found the following review helpful.
text books
By Pamela McCornell
GREAAAAAAAT!!!!!!!!! I'm enjoying them.
I will always come to you Guy's first to see if you have the books. THANKS
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